FAQs and Glossary
Every year, we will automatically renew your Road Fund License (RFL) for you, as part of your contract. Confirmation that the RFL has been renewed will be sent in the post annually, however, if you have a specific enquiry, please contact us.
It is important that you continue to pay all monthly payments when due until the matter is resolved. If your vehicle has been in an accident and is not a total loss then you will need to have this repaired at one of our approved retailers, you can find the nearest one to you through nearest retailer link.
However if your vehicle has been deemed a total loss as it has been stolen or written off you will need to get in contact with us on 0870 010 2022 in order that we can advise of the full process depending on the finance product you have. Please have to hand the last known mileage of the vehicle, the name of your insurance company and any reference numbers you have for them.
Please click here for more information on how to contact us.