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FAQs and Glossary

I've changed my personal details, what do I need to do?

Private individuals can log in and update contact details instantly, alternatively, please complete the form on the Changing your personal details page.

How will you use my Personal Contact Details?

a) VWFS is committed to meeting its obligations under the Data Protection Act of 1998. VWFS will strive to observe the law in all collection and processing of subject data and will meet any subject access request in compliance with the law. VWFS will only use data in ways relevant to carrying out its legitimate purposes and functions in a way that is not prejudicial to the interests of individuals. Volkswagen Financial Services (UK) will take due care in the collection and storage of any sensitive data. VWFS staff will do their utmost to keep all data accurate, timely and secure.


b) We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "Cookies" can be removed from your computer.