This service is currently only available to Private Individual Volkswagen Finance customers



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FAQs and Glossary

Details and useful facts

We have constructed a wide ranging Help section and alphabetical Glossary to assist online by speedily finding information.


Mapfre (in partnership with Volkswagen Finance) offers a comprehensive range of GAP products to cover the shortfall between the current market value of the vehicle and the original invoice price of the car.


Allowance on the vehicle mileage throughout the term of the contract.

Mileage allowance

Allowance on the vehicle throughout the term of the contract, including any initial mileage if a used vehicle.

Miles per annum

Miles per annum is how many miles you anticipate covering per year 10,000, 12,000, 15,000, 20,000, etc.

Monthly payments

The scheduled monthly payment you make for your vehicle and any other extras selected, such as maintenance, etc.

Monthly rentals

The scheduled payment you make for the monthly rental of your vehicle and any other extras selected.


Ministry of Transport Certificate (MOT) to say that the vehicle is roadworthy.