This service is currently only available to Private Individual Volkswagen Finance customers



Please login / register here:

FAQs and Glossary

Details and useful facts

We have constructed a wide ranging Help section and alphabetical Glossary to assist online by speedily finding information.

Rate of Interest

The 'rate of interest' is the interest expressed as a fixed percentage applied on an annual basis to the amount of credit taken.


Redemption is also known as a settlement, or early termination.

Regulated Credit Agreement

Regulated Credit Agreement is overseen by the Consumer Credit Act (CCA).


Repossession is when a lender may be able to claim or take possession of any property, assets or investments that have been provided as security for the repayment of a loan in circumstances where the borrower cannot repay the loan.

Retailer (Dealer)

The retailer is the Person/company the vehicle is bought from.