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Fixed-Cost Maintenance

About your agreement

 

Fixed Cost Maintenance plans are, primarily, pay monthly contracts that are designed to help you budget for those unavoidable costs that come with looking after your vehicle.

 

Your plan will be tailored to suit you and your needs and will be based around one of three levels of cover; service only, service and maintenance or service, maintenance and tyres.

 

When your car is due to have work carried out on it, simply contact your preferred approved retailer, advise them you have a plan with us and get it booked in at a time suitable for you. Find your nearest Volkswagen retailer

Find out what's included and excluded in each plan.

 

Service and Maintenance Plan

Service and Maintenance Plan

 

This plan is for cars that are less than 12 months old and 10,000 miles, and not yet had their first service. It not only includes all the Volkswagen recommended routine servicing for your car, but also the usual expenses involved in maintaining it. So we’ll replace the parts and undertake repairs associated with normal wear and tear with the exception of tyres.

 

Term and mileage

All you need to do is choose:

 


a) How many miles you expect to do each year (from 5,000 to 40,000 miles p.a. with a maximum mileage at end of contract not exceeding 120,000)

 

b) How long you expect to keep the car (from 2, 3 or 4 years max at end of contract).

 


NB This plan does not cover tyres or any item where the replacement is the result of an accident, vandalism, neglect or misuse.

 

Terms and conditions apply and are available at your local Volkswagen Retailer. Please study these and the detailed list of exclusions before completing and signing your application.

What's Included

Recommended routine servicing and maintenance relevant to your vehicle, determined by Volkswagen:

 

  • Oil services, oil and inspection services, oil and inspection services with extended scope if applicable or required – see service schedule for full detail.
  • Engine oils required within service schedule
  • Brake fluid change when appropriate
 
IncludedDescription
Brake RepairsIncluding callipers, cylinders, discs, pads and more
Cooling System RepairsIncluding coolant, heater components, hoses, radiator, thermostat, water pumps and more
Electrical SystemIncluding alternator, battery, bulbs, central locking, ECU, fuses, instruments, standard alarm and immobiliser, starter motor, window regulator, wiper motor, wiring and more
Engine Repairs

Including drive belt, cambelt, catalyst, exhaust, fuel pump, gaskets, injectors, oil pump, seals, turbo and more

 

(Drive belts, cambelt and tensioner will be repaired in accordance with the manufacturers schedule)

Suspension RepairsIncluding rubber bushes and ball joints, shock absorbers, springs and more
Transmission RepairsIncluding clutch CV joints, flywheel, gearbox, differential, drive shafts, wheel bearings, fluid renewals and more
Miscellaneous ItemsIncluding one air conditioning service, adjustments, key batteries, MOT, wiper blades and more
Roadside AssistanceCover for the duration of your plan

What's Excluded

Any repairs not deemed fair reasonable wear and tearIn-vehicle entertainment (inc. audio, communications and navigation systems)

 

Internal and external trim and bodywork

Any maintenance or repairs to or resulting from diesel particulate filtration and catalytic reduction systems
Warranty workTyre replacement or puncture repair
Oil and fluid top-ups between servicesFuel and engine additives including AdBlue®

Service, Maintenance and Tyres Plan

Service, Maintenance and Tyres Plan

 

This comprehensive plan is for cars that are less than 12 months old and 10,000 miles and not yet had their first service. It covers almost all of the usual expenses involved in maintaining your car. It includes the regular routine servicing as recommended by Volkswagen; parts replacement and repairs associated with normal wear and tear and new tyres when required. There is very little that this plan doesn’t cover, making your motoring costs as predictable and manageable as possible.

 

This plan does not cover any item not deemed to need replacing due to fair wear and tear, or where the replacement is the result of an accident, vandalism, neglect or misuse.

 

Term and mileage

All you need to do is choose:

 

a) How many miles you expect to do each year (from 5,000 to 40,000 miles p.a. with a maximum mileage at end of contract not exceeding 120,000)

 

b) How long you expect to keep the car (from 2, 3 or 4 years max at end of contract)

 

Terms and conditions apply and are available at your local Volkswagen Retailer. Please study these and the detailed list of exclusions before completing and signing your application.

What's Included

Recommended routine servicing and maintenance relevant to your vehicle, determined by Volkswagen:

 

  • Oil services, oil and inspection services, oil and inspection services with extended scope if applicable or required – see service schedule for full detail.
  • Engine oils required within service schedule
  • Brake fluid change when appropriate
 
IncludedDescription
Brake RepairsIncluding callipers, cylinders, discs, pads and more
Cooling System RepairsIncluding coolant, heater components, hoses, radiator, thermostat, water pumps and more
Electrical SystemIncluding alternator, battery, bulbs, central locking, ECU, fuses, instruments, standard alarm and immobiliser, starter motor, window regulator, wiper motor, wiring and more
Engine Repairs

Including drive belt, cambelt, catalyst, exhaust, fuel pump, gaskets, injectors, oil pump, seals, turbo and more

 

(Drive belts, cambelt and tensioner will be repaired in accordance with the manufacturers schedule)

Suspension RepairsIncluding rubber bushes and ball joints, shock absorbers, springs and more
Transmission RepairsIncluding clutch CV joints, flywheel, gearbox, differential, drive shafts, wheel bearings, fluid renewals and more
Miscellaneous ItemsIncluding one air conditioning service, adjustments, key batteries, MOT, wiper blades and more
Replacement Tyres

Where necessary due to fair wear and tear

- Tyres changed at one of over 900 approved outlets across the UK

- Valves and wheel balance

- Wheel alignment and geometry check

- Repairable punctures

Roadside AssistanceCover for the duration of your plan

What's Excluded

Any repairs not deemed reasonable fair wear and tearIn-vehicle entertainment (inc. audio, communications and navigation systems)
Internal and external trim and bodyworkAny maintenance or repairs to or resulting from diesel particulate filtration and catalytic reduction systems
Warranty workOil and fluid top-ups between services
Fuel and engine additives including AdBlue®Misuse or vandalism
Wheel alignment as a result of damage or negligenceAccidental damage and irreparable punctures
Replacement of non-standard specification tyres including upgradesTyres sealant, repair equipment and tyres that have been replaced using sealant or additives
Winter and all season tyres 

Useful information

 

It’s important to bear in mind that it is your responsibility to ensure you get the work carried out on your vehicle as and when it becomes due.

 

Mileage

 

Before we delivered the vehicle, we agreed a mileage allowance with you. If you need to increase it at any time, just ask us for a new quote. If you go over your agreed mileage you will have to pay an excess mileage charge at the end of the agreement.

 

You can advise us of your mileage change by completing and submitting the form below:

The mileage change form

 

Tyres

 

If you have tyre cover as part of your Fixed Cost Maintenance agreement, please contact our chosen tyre partner with over 900 outlets nationwide as per details supplied within your welcome pack documentation.

 

MOT and Breakdown assistance

 

Don’t forget that if you have the service and maintenance or service, maintenance and tyre cover that not only is an MOT included, but you are also covered for breakdown assistance throughout the duration of your plan.

 

Selling your car?

 

If you decide to sell your vehicle we would be happy to transfer the plan to the new owner if they would like to continue with it, all you need to do is supply us with their name and address and we’ll do the rest.

 

Options at the end

 

Unfortunately these plans are non extendable and can only run for the initial agreed period, we do however offer a range of service plans that could suit you and your vehicle. Just contact your local retailer to find out more information about what’s currently on offer.

 

Frequently Asked Questions

How do I change my personal details?

Can I transfer the plan to my new car?

Where do I find details of what I am covered for?

Or visit other Frequently Asked Questions