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How agreements work

Servicing and Maintenance

We have a range of service and maintenance plans for both new and existing customers; they allow us to take really good care of your Volkswagen whilst keeping your aftercare cost remarkably affordable. Please see below to find out more information on the range of Service and Maintenance plans we offer.

 

To find out which Service Plan is suitable for you, you can find out more and request a quote for your current Volkswagen with our online service plan tool.

Volkswagen Service Plans

Our Service Plans are designed to cover all of your routine servicing recommended by Volkswagen.

 

Here you will find everything you need to know about what’s included and excluded in your plan, so that you know what to expect.

 

If you are purchasing or have already bought a Volkswagen Service Plan covering your next two services, after the 1st February 2016, you can find the details in the dropdown menus below.

 

Choose the relevant age criteria, based on the age of your car at the time of buying the plan.

Cars under 1 year

 

For cars that have not had their first service or done more than 10,000 miles


If you have a Volkswagen that is less than 12 months old you will qualify for our fixed price Service Plan. You receive two services with a fixed-price throughout the plan’s duration.

How much does it cost?

How many services

Monthly payment

Payment duration

2 Services

£15.99

18

 

Touareg Service Plan available for £21.99 per month

What's included

During your plan you will be covered for all of Volkswagen-recommended servicing inclusive of: materials, labour and VAT as part of the plan; all of that and a Volkswagen service stamp in your service book, which can make your Volkswagen more attractive to prospective buyers should you wish to sell in the future. It’s that simple.

Whats covered in each service?

Service

What’s included

1st  service

Oil service, which includes:

Engine oil and filter change

Reset service interval display

Service stamp

Checking brake lining thickness

2nd  service

Oil service (as above)


Inspection service
, which includes:


Check front and rear lighting

Check windscreen

Check brake system

Check brake fluid

Check battery condition

Breakdown set

Inspect tyre conditions 

Additional items

Pollen filter (If required)

Both services also come with a Vehicle Health Check:

All lights

Steering

Instruments

Hoses

Bodywork

Drive shafts

Glass

Exhaust system

Full vehicle road test

Battery

Locks

Diagnostic check, including report

Coolant level

Drive belts

A reset of your service interval display

Braking system

Wash and vacuum

 

What's excluded

All non-standard service work 

Tyre replacement or puncture repair 

Filters, unless otherwise stated in your welcome letter 

Glass including windscreen glass and headlamp lenses 

Oil, air and fluid top-ups between services 

Maintenance and repair of non-factory or non-standard fitted items/accessories 

Broken aerials

Fuel

MOT

Roadside assistance 

Air conditioning 

Camshaft belts/ chains

Body repairs 

Any associated maintenance or repairs, including top ups, to diesel particulate filters, catalytic reduction systems and AdBlue®

Damage caused by:

Negligence, abuse or misuse and accidents

Food, drink and cigarettes

Any form of corrosion including: pollution, water, chemical, salt and weather

Using incorrect oil or fuel 

Please note that this service plan does not include maintenance or tyres.

Phaeton, e-up! and e-Golf excluded.

Cars over 1 year

For vehicles up to 8 years old at the start of the plan

 

We know that you want to keep your Approved-Used Volkswagen in the great condition that you bought it in.

 

You receive cover for your next two services with a fixed-price throughout the plan’s duration.

How much does it cost?

How many services

Monthly payment

Payment duration

2 services

£25.99

18

 

Touareg Service Plan available for £31.99 per month

What's included

During your plan you will be covered for all of Volkswagen-recommend servicing and all cost of materials, labour and VAT are covered as part of the plan. All of that and a Volkswagen servicing stamp in your service book, which can make it more attractive to prospective buyers should you wish to sell your Volkswagen. It’s that simple.

What's covered in each service

Service

What's included

Minor

Oil & filter changes

 

Replace pollen filter (if required)

 

Vehicle inspection and report to include all lights, instruments, bodywork, glass, locks, battery, coolant levels, drive belts, braking system, steering, hoses, drive shafts and exhaust system

 

Full vehicle road test

 

Diagnostic check including report

 

Re-set service interval display

 

Volkswagen service history.

Major

Oil & oil filter changes,

 

Replace pollen filter, replace air filter, Spark plugs (petrol engine) or fuel filter (diesel engine) - if required

 

Remove wheels and check brakes

 

Check/adjust tension of all drive belts

 

Check gearbox and final drive oil level

 

Full vehicle inspection and report to include all lights, instruments, bodywork, glass, locks, battery coolant levels, drive belts, braking system, steering, hoses, drive shafts suspension and exhaust system

 

Full vehicle road test

 

Diagnostic check including report

 

Re-set service interval display

 

Volkswagen service history

What's excluded

All non-standard service work 

Tyre replacement or puncture repair 

Filters, unless otherwise stated in your welcome letter 

Glass including windscreen glass and headlamp lenses 

Oil, air and fluid top-ups between services 

Maintenance and repair of non-factory or non-standard fitted items/accessories 

Broken aerials 

Fuel

MOT

Roadside assistance 

Air conditioning 

Camshaft belts/ chains 

Body repairs 

Any associated maintenance or repairs, including top ups, to diesel particulate filters, catalytic reduction systems and AdBlue®

Damage cause by:

Negligence, abuse or misuse and accidents

Food, drink and cigarettes

Any form of corrosion including: pollution, water, chemical, salt and weather

Using incorrect oil or fuel 

Please note that this service plan does not include maintenance or tyres.

Phateon, e-up! and e-Golf

Terms and Conditions

 

Under 1 year

Service plan not available for Phaeton, e-up!, e-Golf and engine sizes over 2.0l, Service plan covers first two consecutive services (limited to 1x oil service and 1x oil and inspection service). Terms and conditions apply: All cars must be set to the fixed service regime by the Retailer. Maximum age of car is 12 months/10,000 miles or less at start of plan (must be taken out before first service is due). Additional work, including wear and tear is excluded. Servicing must be carried out in line with the requirement of the service schedule. All work must be carried out at a Volkswagen Authorised Repairer. Offers may be varied or withdrawn at any time. Plan validity is dependent on required payments received. Administered by Volkswagen Financial Services, Freepost Volkswagen Financial Services.

 

Over 1 year

Service plan not available for Phaeton, e-up!, e-Golf and engine sizes over 2.0l. Service plan covers next two consecutive services (limited to 1x minor service and 1x major service). Terms and conditions apply: All cars must be set to the fixed service regime by the Retailer. Maximum age of car at start of plan is 8 years/80,000 miles. Additional work, including wear and tear is excluded. Servicing must be carried out in line with the requirement of the service schedule. All work must be carried out at a Volkswagen Authorised Repairer. Offers may be varied or withdrawn at any time. Plan validity is dependent on required payments received. Administered by Volkswagen Financial Services, Freepost Volkswagen Financial Services

If you bought a Volkswagen Service Plan before the 31st January 2016, you can find the details in the dropdown menus below.

 

Choose the relevant plan according to the details outlined in your welcome letter, or agreement.

New Car Fixed Price Service Plan

 

Cars less than 3-Months-Old and no more than 3000 miles at the start of the plan

*Terms and conditions apply.
†New Touareg & Phateon prices are £25.99 a month.
*Terms and conditions apply.
†New Touareg & Phateon prices are £25.99 a month.

How much does it cost?

Term & MileageNew car plan monthly paymentPayment duration
2-years or 20,000£15.9918
3-years or 30,000£15.9924
4-years or 40,000£15.9936

What's included

During your plan you will be covered for all of Volkswagen-recommended servicing inclusive of: materials, labour and VAT as part of the plan; all of that and a Volkswagen service stamp in your service book, which can make your Volkswagen more attractive to prospective buyers should you wish to sell in the future. It’s that simple.

What's covered in each service

ServiceWhenWhat's included
1st year service10,000 miles or 12 months (whichever comes first) 

Oil service, which includes:

Engine oil and filter change

Reset service interval display

Service stamp

Checking brake lining thickness

2nd year service20,000 miles or 24 months (whichever comes first)  

Oil service (as above)


Inspection service
, which includes:


Check front and rear lighting

Check windscreen

Check brake system

Check brake fluid

Check battery condition

Breakdown set

Inspect tyre conditions 

3rd year service30,000 miles or 36 months (whichever comes first)  

Oil Service (as above)


Brake fluid change
 (if required)


Inspection service with extended scope
, which includes:


Check underbody protection 
Check headlights

Check front and rear axle

Check V-ribbed belt

Check and lubricant sunroof (if applicable)

Check exhaust system

Corrosion check

Oil level check

Check windscreen and wash/wipe

Check engine compartment

Road test

Inspect trailer hitch (if applicable)

Lubricate bonnet lock 

 

4th year service40,000 miles or 48 months (whichever comes first)  

Oil service (same as above)


Inspection service
 (same as above) 

Additional itemsIf required

Spark plugs

Air filter

Pollen filter

Diesel filter

What's excluded

All non-standard service work Tyre replacement or puncture repair 
Filters, unless otherwise stated in your welcome letter 
Glass including windscreen glass and headlamp lenses 
Oil, air and fluid top-ups between services 
Maintenance and repair of non-factory or non-standard fitted items/accessories 
Broken aerialsFuelMOT
Roadside assistance Air conditioning Camshaft belts/ chains
Body repairs Any repairs or maintenance associated with the Diesel Particulate Filter and catalytic reduction systems 

Damage caused by:

Negligence, abuse or misuse and accidents

Food, drink and cigarettes

Any form of corrosion including: pollution, water, chemical, salt and weather

Using incorrect oil or fuel 

Please note that this service plan does not include maintenance or tyres.

Terms and conditions apply.

New Touareg & Phateon prices are £25.99 a month.

Touareg, e-up! and e-Golf excluded.

Used Car Fixed Price Service Plan

 

Cars more than 3-months-old and no more than 10-years-old at the end of the plan.

How much does it cost?

Term & MileageNew car plan monthly paymentPayment duration
2-years or 20,000£19.9918
3-years or 30,000£19.9924
4-years or 40,000£19.9936

What's included

During your plan you will be covered for all of Volkswagen-recommend servicing and all cost of materials, labour and VAT are covered as part of the plan. All of that and a Volkswagen servicing stamp in your service book, which can make it more attractive to prospective buyers should you wish to sell your Volkswagen. It’s that simple.

Vehicle Health Check

All lightsSteeringInstruments
HosesBodyworkDrive shafts
GlassExhaust systemFull vehicle road test
BatteryLocksDiagnostic check, including report
Coolant levelDrive beltsA reset of your service interval display
Braking systemWash and vacuum 

What's covered in each service

ServiceWhenWhat's included
1st year service10,000 miles or 12 months (whichever comes first) 

Oil service, which includes:

Engine oil and filter change

Reset service interval display

Service stamp

Checking brake lining thickness

2nd year service20,000 miles or 24 months (whichever comes first)  

Oil service (as above)

Inspection service, which includes:

Check front and rear lighting

Check windscreen

Check brake system

Check brake fluid

Check battery condition

Inspect tyre conditions 

3rd year service30,000 miles or 36 months (whichever comes first)  

Oil Service (as above)

Inspection service with extended scope, which includes:

Check underbody protection 
Check headlights

Check front and rear axle

Check V-ribbed belt

Check exhaust system

Corrosion check

Oil level check

Check windscreen and wash/wipe

Check engine compartment

Road test

Lubricate bonnet lock

4th year service40,000 miles or 48 months (whichever comes first)  

Oil service (same as above)

Inspection service (same as above) 

Additional itemsIf required

Spark plugs

Air filter

Pollen filter

Diesel filter

What's excluded?

All non-standard service work 
Tyre replacement or puncture repair 
Filters, unless otherwise stated in your welcome letter 
Glass including windscreen glass and headlamp lenses 
Oil, air and fluid top-ups between services 
Maintenance and repair of non-factory or non-standard fitted items/accessories 
Broken aerials FuelMOT
Roadside assistance Air conditioning Camshaft belts/ chains 
Body repairs Any repairs or maintenance associated with the Diesel Particulate Filter and catalytic reduction systems 

Damage cause by:

Negligence, abuse or misuse and accidents

Food, drink and cigarettes

Any form of corrosion including: pollution, water, chemical, salt and weather

Using incorrect oil or fuel 

Please note that this service plan does not include maintenance or tyres.

Used Touareg & Phateon price is £29.99 a month.

Terms and Conditions

 

New car plans

All cars must be set to time and distance servicing. Maximum age of vehicle is 3-months or less at the start of the plan. Additional work, including wear and tear, is not included. E-car models are excluded; please speak to your local retailer for more information on available Service Plans. Offers may be varied or withdrawn at any time. Administered by Volkswagen Finance, Freepost VWFS.

 

Used car plans

All cars must be set to time and distance servicing. Maximum age of vehicle at end of plan is 10-years. Maximum mileage of 80,000 at the start of the plan. Additional work, including wear and tear, is not included. E-car models are excluded; please speak to your local retailer for more information on available Service Plans. Offers may be varied or withdrawn at any time. Administered by Volkswagen Finance, Freepost VWFS. Approved-Used Volkswagens with UK specification only.

Useful Information

 

Your Volkswagen will remind you when your service is due. However, please be aware of the due date to ensure that your services are booked in on time. 

 

Find your nearest Volkswagen Retailer

Fixed-Cost Maintenance plans

Fixed Cost Maintenance plans are, primarily, pay monthly contracts that are designed to help you budget for those unavoidable costs that come with looking after your vehicle.

 

Your plan will be tailored to suit you and your needs and will be based around one of three levels of cover; service only, service and maintenance or service, maintenance and tyres.

 

When your car is due to have work carried out on it, simply contact your preferred approved retailer, advise them you have a plan with us and get it booked in at a time suitable for you. Find your nearest Volkswagen retailer.

 


Find out what's included and excluded in each plan.

 

Service only Plan

Service only Plan

 

This plan is for cars that are less than 12 months old and 10,000 miles, and not yet had their first service. It will keep your car fully serviced in line with the Volkswagen recommended routine service schedule, including the replacement of engine oils and brake fluids. You can pay for the plan in monthly instalments to spread the cost and the pricing is fixed at today’s rates, so we’ll be looking after your car and your finances. And, remember that no one knows your Volkswagen better than we do, so you can relax knowing your car is in the safe hands of Volkswagen trained experts.

 

Term and mileage

All you need to do is choose:

 

a) how many miles you expect to do each year (from 5,000 to 60,000 miles p.a. with a maximum mileage at end of contract not exceeding 120,000)

 

b) how long you expect to keep the car (from 2, 3 or 4 years max at end of contract)

 

NB This plan does not cover any item where the replacement is the result of an accident, vandalism, neglect or misuse.

What's included

Recommended routine servicing relevant to your vehicle, determined by Volkswagen:

 

  • Oil services, oil and inspection services, oil and inspection services with extended scope if applicable or required – see service schedule for full detail.
 
IncludedDescription
Filter changesDust and pollen, fuel and air filters if required
Brake fluidChanged when required
Spark plugsChanges if required
Vehicle Health Check34 point check - looking at the basics to ensure your car is in good working order, plus a wash and vacuum

What's excluded

Maintenance and repairs which fall outside of routine servicingMOT
Cambelts and drive beltsTyre replacement or puncture repairs
Oil and fluid top ups between servicesFuel and engine additives including AdBlue®
Gearbox serviceRoadside assisance
Any other work outside Volkswagen's recommended service schedule 

Service and Maintenance Plan

Service and Maintenance Plan

 

This plan is for cars that are less than 12 months old and 10,000 miles, and not yet had their first service. It not only includes all the Volkswagen recommended routine servicing for your car, but also the usual expenses involved in maintaining it. So we’ll replace the parts and undertake repairs associated with normal wear and tear with the exception of tyres.

Term and mileage

All you need to do is choose:


a) How many miles you expect to do each year (from 5,000 to 40,000 miles p.a. with a maximum mileage at end of contract not exceeding 120,000)


b) How long you expect to keep the car (from 2, 3 or 4 years max at end of contract).


NB This plan does not cover tyres or any item where the replacement is the result of an accident, vandalism, neglect or misuse.

 

Terms and conditions apply and are available at your local Volkswagen Retailer. Please study these and the detailed list of exclusions before completing and signing your application.rm and mileage

 

What's included

Recommended routine servicing and maintenance relevant to your vehicle, determined by Volkswagen:

 

  • Oil services, oil and inspection services, oil and inspection services with extended scope if applicable or required – see service schedule for full detail.
  • Engine oils required within service schedule
  • Brake fluid change when appropriate
 
IncludedDescription
Brake RepairsIncluding callipers, cylinders, discs, pads and more
Cooling System RepairsIncluding coolant, heater components, hoses, radiator, thermostat, water pumps and more
Electrical SystemIncluding alternator, battery, bulbs, central locking, ECU, fuses, instruments, standard alarm and immobiliser, starter motor, window regulator, wiper motor, wiring and more
Engine Repairs

Including drive belt, cambelt, catalyst, exhaust, fuel pump, gaskets, injectors, oil pump, seals, turbo and more

 

(Drive belts, cambelt and tensioner will be repaired in accordance with the manufacturers schedule)

Suspension RepairsIncluding rubber bushes and ball joints, shock absorbers, springs and more
Transmission RepairsIncluding clutch CV joints, flywheel, gearbox, differential, drive shafts, wheel bearings, fluid renewals and more
Miscellaneous ItemsIncluding one air conditioning service, adjustments, key batteries, MOT, wiper blades and more
Roadside AssistanceCover for the duration of your plan

What's excluded

Any repairs not deemed fair reasonable wear and tearIn-vehicle entertainment (inc. audio, communications and navigation systems)

 

Internal and external trim and bodywork

Any maintenance or repairs to or resulting from diesel particulate filtration and catalytic reduction systems
Warranty workTyre replacement or puncture repair
Oil and fluid top-ups between servicesFuel and engine additives including AdBlue®

Service, Maintenance and Tyres Plan

Service, Maintenance and Tyres Plan

 

This comprehensive plan is for cars that are less than 12 months old and 10,000 miles and not yet had their first service. It covers almost all of the usual expenses involved in maintaining your car. It includes the regular routine servicing as recommended by Volkswagen; parts replacement and repairs associated with normal wear and tear and new tyres when required. There is very little that this plan doesn’t cover, making your motoring costs as predictable and manageable as possible.

 

This plan does not cover any item not deemed to need replacing due to fair wear and tear, or where the replacement is the result of an accident, vandalism, neglect or misuse.

 

Term and mileage

All you need to do is choose:

 

a) How many miles you expect to do each year (from 5,000 to 40,000 miles p.a. with a maximum mileage at end of contract not exceeding 120,000)

 

b) How long you expect to keep the car (from 2, 3 or 4 years max at end of contract)

 

Terms and conditions apply and are available at your local Volkswagen Retailer. Please study these and the detailed list of exclusions before completing and signing your application.

What's included

Recommended routine servicing and maintenance relevant to your vehicle, determined by Volkswagen:

 

  • Oil services, oil and inspection services, oil and inspection services with extended scope if applicable or required – see service schedule for full detail.
  • Engine oils required within service schedule
  • Brake fluid change when appropriate
IncludedDescription
Brake RepairsIncluding callipers, cylinders, discs, pads and more
Cooling System RepairsIncluding coolant, heater components, hoses, radiator, thermostat, water pumps and more
Electrical SystemIncluding alternator, battery, bulbs, central locking, ECU, fuses, instruments, standard alarm and immobiliser, starter motor, window regulator, wiper motor, wiring and more
Engine Repairs

Including drive belt, cambelt, catalyst, exhaust, fuel pump, gaskets, injectors, oil pump, seals, turbo and more

 

(Drive belts, cambelt and tensioner will be repaired in accordance with the manufacturers schedule)

Suspension RepairsIncluding rubber bushes and ball joints, shock absorbers, springs and more
Transmission RepairsIncluding clutch CV joints, flywheel, gearbox, differential, drive shafts, wheel bearings, fluid renewals and more
Miscellaneous ItemsIncluding one air conditioning service, adjustments, key batteries, MOT, wiper blades and more
Replacement Tyres

Where necessary due to fair wear and tear

- Tyres changed at one of over 900 approved outlets across the UK

- Valves and wheel balance

- Wheel alignment and geometry check

- Repairable punctures

Roadside AssistanceCover for the duration of your plan

What's excluded

Any repairs not deemed reasonable fair wear and tearIn-vehicle entertainment (inc. audio, communications and navigation systems)
Internal and external trim and bodyworkAny maintenance or repairs to or resulting from diesel particulate filtration and catalytic reduction systems
Warranty workOil and fluid top-ups between services
Fuel and engine additives including AdBlue®Misuse or vandalism
Wheel alignment as a result of damage or negligenceAccidental damage and irreparable punctures
Replacement of non-standard specification tyres including upgradesTyres sealant, repair equipment and tyres that have been replaced using sealant or additives
Winter and all season tyres

 

Useful information

It’s important to bear in mind that it is your responsibility to ensure you get the work carried out on your vehicle as and when it becomes due.

Mileage

Before we delivered the vehicle, we agreed a mileage allowance with you. If you need to increase it at any time, just ask us for a new quote. If you go over your agreed mileage you will have to pay an excess mileage charge at the end of the agreement.

You can advise us of your mileage change by completing and submitting the form below:
The mileage change form

Tyres

If you have tyre cover as part of your Fixed Cost Maintenance agreement, please contact our chosen tyre partner with over 900 outlets nationwide as per details supplied within your welcome pack documentation.

MOT and Breakdown assistance

Don’t forget that if you have the service and maintenance or service, maintenance and tyre cover that not only is an MOT included, but you are also covered for breakdown assistance throughout the duration of your plan.

Selling your car?

If you decide to sell your vehicle we would be happy to transfer the plan to the new owner if they would like to continue with it, all you need to do is supply us with their name and address and we’ll do the rest.

Options at the end

Unfortunately these plans are non extendable and can only run for the initial agreed period, we do however offer a range of service plans that could suit you and your vehicle. Just contact your local retailer to find out more information about what’s currently on offer.