This service is currently only available to Private Individual Volkswagen Finance customers



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Solutions (PCP)

What to do at the end of your agreement

This is where Solutions comes into its own; as at the end of your agreement you have three options available to you:

  1. Exchange it for another Volkswagen
  2. Keep your current vehicle
  3. Give your vehicle back

1. Exchange it for another Volkswagen

We hope you enjoyed your Volkswagen. If you would like another one, your Solutions plan simply enables you to part-exchange your current vehicle for a new Volkswagen. You will need to settle your existing agreement and then apply for a new one with us (subject to application and acceptance).

We can, if necessary, extend your agreement for a short period to allow delivery of your new Volkswagen (if for any reason your new car is not due for delivery in line with your contract end date). This can be managed through the retailer network who will need to supply us with a commission number and estimated delivery date of your new vehicle. During this time we will continue to debit monthly payments in line with your existing payment plan. All arrangements will be confirmed in writing to you.

Please contact your preferred retailer who will talk you though your options. Find your local retailer.

Use the Volkswagen finance calculator to get an initial quote:

2. Keep your current vehicle

If you would like to keep your current vehicle, you will need to pay your final payment and option-to-purchase fee.

Alternatively, if you wish to keep the car but spread the cost of the final payment we can consider arranging this for you subject to your status and satisfactory payment history.

Should you wish to be considered for this option please contact us at least 4 months prior to the end of your agreement in order that we can advise you of the process and submit your details for an underwriting decision in a timely manner.

3. Give your vehicle back

At the end of your agreement, once you have paid all payments and the option-to-purchase fee, you can simply return the vehicle to us and pay nothing more (subject to Fair Wear and Tear terms and conditions).

We will arrange to collect and inspect the vehicle. Please ensure you give us adequate notice to book this appointment with you before your agreement end date.


On the day of inspection please ensure that:

  • The vehicle is clean, inside and out
  • You have all the relevant documentation (e.g. service book, registration document V5, MOT certificate, etc.)
  • You return all equipment supplied with the vehicle (e.g. spare key, satellite navigation, CD/DVD, warning triangle).


The inspector will record any damage (and cost of repair) or missing equipment/documentation and you’ll be asked to sign to confirm your acceptance of the report.