What to do during your agreement
We’ll continue to claim your monthly payments by direct debit.
It’s important to keep your vehicle in good condition, especially if you plan to hand it back at the end of the agreement or trade it in, as further charges may apply if there is any damage.
Regular servicing will get you the best possible resale price, so to keep your vehicle in top condition we do recommend that the vehicle is only serviced and maintained by an authorised Volkswagen retailer or authorised repairer, and tyres are replaced in line with the manufacturers recommendations. Find your local retailer.
There is an agreed annual mileage for your agreement. If you exceed this and decide to hand back the car at the end of your agreement, there will be a charge for excess mileage used.
We’ll contact you 4 months prior, 2 months prior and again 1 month before the end of your agreement to remind you of your options and help you decide what to do next. Your retailer may also contact you within that time to assist you.
If you plan to part-exchange your vehicle, do contact your retailer well in advance of the end of your agreement to ensure that your next vehicle is ordered and delivered to the retailer before your final payment is due.
Frequently Asked Questions