This service is currently only available to Private Individual Volkswagen Finance customers



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Manage Agreement

Volkswagen Financial Services customer services

Whether you need statement information, have any agreement or payment queries, or would like to make changes to your agreement details, the options below should answer any questions you might have. If you are still unsure about anything, please contact us for more information.


Contact us

Whether you’d rather mail, email, fax or if you’d prefer to simply phone, here’s all the information you’ll need to get in touch.

Change your personal details

If your details change, help us continue to provide you with the best possible customer service by keeping us informed.

Request changes to your agreement

If you need to adjust your agreement for a Volkswagen financial product, here’s what you need to do.

Ending your agreement early

Here are the options for customers who feel that their Volkswagen financial product is no longer right for them.

Partial Payments

You may be able to improve your agreement by paying off a proportion in one go.

Statement Request

Fill out our online forms to request a record of your payments or a summary of your account.

VAT Schedule

For Contract Hire or Finance Lease customers, we can provide a record of VAT payments on your account for the last twelve months.

Travelling Abroad

For customers who’d like to drive their car abroad, here’s what you need to do.

Having financial difficulties?

If you’re having trouble making payments, we might be able help – please get in touch.

Making a Payment

Details about different methods of payment for your finance agreement.

Extending your Contract

For Contract Hire customers, you can increase the period that you hire your vehicle for.


Collection & Inspection 

For Contract Hire customers, you can book the collection and inspection of your vehicle before the end of your agreement.